Policies

Few Words About Copyright Issues

Mature Content Programming

Download Policies and Procedures (PDF)

Cheshire TV Policies and Procedures (Revised February 5, 2012)

I. Introduction Pg. 3
a. Statement of Purpose
b. What is Cheshire TV?
c. Funding, Management and Governance
d. Mission Statement and Philosophy
e. Location
f. Membership

II. Standards of Conduct Pg. 4
a. General Standards
b. Prohibited Materials
c. Interaction with Staff and Volunteers
d. Sexual Harassment Policy
e. Statement of Non-Discrimination

III. Use of Resources Pg. 5
a. General Policies
b. Reservations
c. Editing Facilities
d. Studio Facilities
e. Cancellations & No Shows
f. Training & Certification

IV. Production Services Pg. 6

V. Programming Pg. 6
a. General Policies
b. Minimum Requirements For Cablecast
c. Technical Standards
d. Labeling Requirements
e. Mature Content
f. Scheduling
g. Series Programs
h. Live Programs

VI. Underwriting & Sponsorship Pg. 9

VII. Prohibited Content Pg. 9

VIII. Viewer Feedback & Complaints Pg. 9

IX. Program Ownership & Distribution Pg. 10
a. Content Rights & Responsibilities
b. Disposition of Programs, Duplications, Distribution

X. Rules Violations and Penalties Pg. 10
a. Minor Violations and Resulting Penalties
b. Major Violations and Resulting Penalties
c. Grievance Procedures
I. Introduction

Cheshire TV (CTV) policies are designed to make the most effective
use of our resources and ensure that all who wish to participate
have an opportunity to do so on a fair and non-discriminatory basis.
These policies shall be amended from time to time to reflect the
changing needs of CTV. The most recent version can be obtained by
visiting the studio or checking our website at www.cheshiretv.org
CTV reserves the right to waive any self-imposed regulation when
such a waiver is deemed to be in the interest of the community.

a. Statement of Purpose for PEG Channel

Public, Educational and Government (PEG) access channels exist
to give individuals who otherwise might not have access to the media
an opportunity to display and showcase their talent, knowledge,
interests and any other information with the rest of their community,
and thereby enhance the quality of life in the community.

b. What is CTV?

CTV is a non-profit 501(c) 3 corporation established to operate
and manage facilities for Public, Educational, and Governmental
(PEG) access on the cable television system in the communities of
Keene, Marlborough and Swanzey (the “Community”).

CTV provides and maintains video production and post production
resources and channel time to individuals that meet qualification
criteria (referred to as “Producers” and/or “Members”).

c. Funding, Staffing, Management and Governance

Our funding comes primarily from Franchise Fees paid to the City
of Keene by subscribers of Time Warner Cable. Additional funding
is sought in the form of donations from individuals, corporations
and organizations. Further operating funds are obtained from nominal
fees and charges for some optional services provided by CTV.

Operations are managed by the Executive Director, and governed
by the CTV Board of Directors. Operations are supported by staff
members, and/or volunteers.

d. Mission Statement and Philosophy

“CTV exists to encourage citizens to exercise their right
to free speech, and to foster awareness of their community through
democratic use of electronic media by providing access to cable
television and for the purpose of non-commercial communication within
the community.”

e. Location

CTV is located at 76 Winter St. in Keene, next to the Keene library.
Entry is through the main entrance only, on the East side of the
building, which faces the library. Metered parking is available
all around the building.

Telephone: (603) 283-6621
Fax: (603) 903-1277
Email: info@CheshireTV.org
Website: www.CheshireTV.org

f. Membership

Individuals who wish to use our resources are required to become
members of CTV. Membership is free of charge for those who meet
any of the following criteria:

” Resident of Keene, Swanzey, Marlborough, or within the franchise
area
” Employee of a company, town or school within the franchise
area
” Students attending educational institutions full time within
the franchise area

Members must provide proof of this eligibility when applying for
membership, and annually upon renewal. The following forms of ID
are accepted:

” NH Driver’s License or Non-Driver State ID for residents
” Company or School ID with photo for non-residents
” Photo ID with secondary form of ID showing proof of eligibility
Resident of Keene,

Any person that does not meet the free membership criteria has
the option of becoming a member by paying an annual membership fee
of $50.00. This fee may be waived in exchange for volunteer hours
with management approval.

The minimum age for membership is 14, however, members under the
age of 18 are required to have a parent or legal guardian present
to sign all required forms.

Staff members may request identification from any member wishing
to use resources at any time.

Members are independent Producers and are not employees of CTV,
and should never represent themselves as such, nor speak on behalf
of CTV, nor give any indication that they are acting or speaking
on behalf of CTV.

II. Standards of Conduct

a. General Standards

All individuals will conduct themselves in a responsible and appropriate
manner, and will not interfere with CTV activities or programs,
or its members.

CTV has a zero-tolerance policy towards verbal or physical abuse,
threats or acts of violence towards any person. Any such behavior
will result in the immediate removal from the facilities of the
individuals involved, and permanent revocation of membership privileges.

Any action or behavior that adversely affects the safety of others
is prohibited.

CTV computers, fax machines, and telephones are for use by CTV
staff ONLY.

Personal property is not the responsibility of CTV.

Members may only access areas of the building leased by CTV. All
other areas are off- limits.

b. Prohibited Materials

” Food, Beverages, Gum and Smoking are prohibited in all CTV
areas.
” Being under the influence of alcohol or drugs while using
CTV resources is prohibited
” Possession of any weapon is prohibited.

c. Interaction with Staff and Volunteers

CTV reserves the right to refuse to provide access to any person
who is under the influence of alcohol or drugs; interferes with
the orderly conduct of business; refuses to cooperate with or in
any way abuses or disrespects staff, volunteers, and community members;
has misused resources; violates any CTV policy.

d. Sexual Harassment Policy

It is the policy of CTV to provide an environment in which all
may work and learn in an atmosphere of respect for the dignity and
worth of all. It must be free of sexual harassment. Sexual harassment
is not only illegal but also unacceptable and impermissible conduct.
Harassment on the basis of sex constitutes unlawful sex discrimination.
Unwelcome sexual advances, requests for sexual favors, and other
verbal, non-verbal and/or physical conduct of a sexual nature constitutes
sexual harassment when: (1) submission to such conduct is made either
explicitly or implicitly a term or condition of achievement or related
matters; (2) submission to or rejection of such conduct by an individual
is used as the basis for achievement or related matters affecting
an individual, or (3) such conduct has the purpose or effect of
unreasonably interfering with individuals performance, ability to
achieve, or related matters, or creating an intimidating, hostile
or otherwise offensive environment. Behavior of this nature should
be immediately reported to staff, the Executive Director and/or
the Board of Directors.

e. Statement of Non-Discrimination

No member shall be denied access to CTV equipment or facilities
or channel time on the basis of race, color, sex, sexual preference
or orientation, gender identity, age, veteran status, ancestry,
national or ethnic origin, disability, or religious or political
affiliation.

III. Use of Resources

a. General Policies

” CTV resources are available only for the production of programs
to be cablecast on the channel. Use for private, recreational or
commercial purposes is strictly prohibited.
” Programming must be submitted within 14 days of the use of
resources. Members who do not provide programming within this time
will be charged the value of the use of the resources as specified
on the reservation form signed at the time the equipment is checked
out.
” Resources are available only to certified members.
” Members are responsible for any loss or damage to equipment
checked out to them. Never: leave equipment unattended; leave equipment
in a car; loan the equipment to anyone; attempt to use the equipment
in hazardous environments or conditions; or do anything that would
place you, other people, equipment or property in danger.

b. Reservations and Checking Resources Out and In

” Members wishing to use resources to produce a program must
make a reservation specifying the resources they require, what day
and time they wish to pick them up, and what day and time they will
return them.
” Resources are available for members to reserve on a first-come,
first-served basis.
” Reservations are non-transferable. The producer making the
reservation must be present at check out and cannot send a substitute.
This applies to returning equipment; the person checking equipment
in must be the same person that checked the equipment out.
” A $10.00 per item, per day fee will be charged for equipment
returned later than the stated return time/date.
” CTV reserves the right to limit the length and number of
reservations based on demand.
” Producers using CTV cameras must use unused tape stock purchased
from CTV.

c. Editing Facilities

” Editing time must be reserved by members certified in the
use of the editing equipment.
” No more than two people are permitted in an editing session
at any time.
” Members using the editing computers must comply with all
posted instructions.
” Cancellations must be made within twenty-four hours.
” CTV editing computers will be periodically “cleaned”.
Any media not in a show folder will be deleted.

d. Studio Facilities

” Reserved for the length of the program plus one half-hour
before and after taping.
” Producers are strongly encouraged to test all equipment prior
to starting a show.
” All crew must be certified members of CTV, and check in with
staff upon arrival.
” No crew or talent should arrive earlier than the reservation.
” Studio must be clean and ready for next use at the end of
reservation.
” A $10 fee charge will be charged any time the studio is not
restored properly

e. Cancellations / No Shows

If a producer does not show up within fifteen minutes of reservation
time, the reservation may be cancelled to make the resources available
to others.

f. Training and Certification

CTV offers opportunities for members to become familiar and comfortable
with equipment and facilities. Certification is required for all
equipment and facilities use, and training is available by appointment.

IV. Production Services

CTV offers production services to Producers at no charge beyond
the cost of materials. Services are available on a first-come, first-served
basis, subject to availability of resources. The Executive Director
will meet with the Producer to review the requirements of the program
and determine the appropriate level of staff involvement.
In cases where CTV staff provides the production needs for a Producer,
cancellations must be made two weeks in advance. Cancellations made
within two weeks will result in a $30 cancellation fee to offset
the cost of scheduling staff.

V. Programming

a. General Policies

Any person may submit a program for cablecast, whether they or
a member or not. For CTV purposes, the individual submitting the
program is considered the Producer. Producers are solely responsible
for and should be familiar with the content of that program. CTV
does not review programs or preview programs before they are cablecast,
but does require that certain minimum requirements be met.

Pre-recorded programs may be submitted for cablecast as an mpg2
file on a data DVD, or as a standard playable DVD. Programs not
on these formats must be transferred to one of the approved formats
prior to being cablecast. The Producer can make this transfer, or
pay CTV for this service.

All paperwork must be properly completed before a program can be
cablecast. The cablecast master will be retained by CTV for 30 days.
Unclaimed media may be disposed of after 30 days.
b. Minimum Requirements For Cablecast

All submitted programs must include the following:

” A 10 second opening disclaimer slate of black background,
with white text in a plain legible font such as Arial or Times New
Roman, in a size that fills the screen without affecting the aspect
ratio of the text, with no movement, music, or other audio, except
of the text below, that states the following, verbatim:

“The following program was provided by an independent producer
solely responsible for its content.
The opinions expressed do not necessarily represent the views of
CTV, its staff, Board of Directors, or underwriters.”

” A title that is the same as the name of the program on the
paperwork submitted
” The program content also must meet technical standards as
set forth below, contain no prohibited material and follow guidelines
for commercial content.
” The end of the program must have, at minimum, a credit for
the Producer, and correct sponsor acknowledgement (in cases where
sponsorship or underwriting were obtained)
” A 10 second closing disclaimer slate of black background,
with white text in a plain legible font such as Arial or Times New
Roman, in a size that fills the screen without affecting the aspect
ratio of the text, with no movement, music, or other audio, except
of the disclaimer text, that states the same as the opening disclaimer,
except that the word “preceding” should be used in place
of the word “following”.

It is acceptable to substitute the words “this channel”
for “CTV”.

Any program presented without these requirements can have them
inserted by CTV for a fee.
c. Technical Standards

Technical standards are based on the premise that no program should
cause a viewer to think that their TV or other home equipment, CTV,
or the cable system is having technical difficulties.

” Lack of signal must not appear anywhere within the program
” No rolling, tearing, or jumping
” Colors must accurately reproduce original colors.
” White levels which are too high distort the audio portion
of the signal and are unacceptable
” Audio levels that are between -5dB and +5dB during playback
are appropriate
” Program media may only contain the program being cablecast

Technical standards may be waived in cases where the program is
of a “one time” event. In such cases, the Producer may
provide a written explanation to the Executive Director. A disclaimer
advising viewers that portions of the program may have technical
issues must then be inserted at the head of the program either by
the Producer or by CTV for a nominal fee.

d. Labeling Requirements

Programs must be labeled on the media in legible lettering with
the following information:

” Program Name as listed on the Request For Cablecast, with
episode # and air date, if part of a series
” Program length in hours, minutes and seconds
” Producer’s name and telephone number

e. Mature Content
“Mature content” is defined as:
” Nudity – depictions of buttocks, genitalia, or female breasts;
” Depictions or descriptions of sexual or excretory material
or behavior in a manner so patently offensive as to breach local,
state or federal law;
” Adult language – defined as that which would not normally
be heard on an over-the-air network at the same time of day;
” Graphic violence – visual and/or audio depiction of especially
vivid, brutal, and/or realistic acts of violence or similarly graphic
medical procedures.
The Producer is required to inform CTV of mature content when the
Request for Cablecast is completed. CTV will then schedule the cablecast
between the hours of 10:00 pm and 4:00 am, commonly known as “safe
harbor” hours.

In addition, a program containing mature content must have a 10
second disclaimer following the standard opening disclaimer, consisting
of a slate of black background, with white text in a plain font
such as Arial or Times New Roman, in a size that fills the screen
without affecting the aspect ratio of the text, with no music, voiceover
(except V/O of the text below) or movement, that states the following,
verbatim:
“The following program contains material which may not be suitable
for all viewers.
Parental and viewer discretion is advised.”
The Producer has the option of CTV placing this disclaimer on the
program for a fee.

In the event a program airing on CTV receives a complaint that
the mature content policy has been violated, the program will be
immediately removed from the schedule and reviewed. If the policy
has been violated, the program will be cablecast only in the safe
harbor hours and the Producer will be contacted and given written
explanation of the policy.

f. Scheduling

Before any program will be scheduled for cablecast, it must be
submitted according to the requirements in Section 2B, along with
the completed paperwork.

The CTV schedule runs from 12:00:00 am Sunday to 11:59:59 pm Saturday.
In order to be listed in the schedule, programs must be submitted
for air no later than close of business two Fridays prior to the
schedule week.

All available time slots are allocated on a first-come, first-served
basis. Specific time slot requests will be honored when possible,
but CTV reserves the right to schedule programs at our discretion
to meet the needs of the channel. In some cases, programs of a time-critical
nature will pre-empt regularly scheduled programming.

All submitted programs that meet the requirements will be shown
at least once. CTV reserves the right to schedule any program, including
series programs as often and in any time slot it deems appropriate.
The Producer may request limited playback, and can indicate this
on the forms.

The following criteria will determine priority of cablecast whenever
there is a scheduling conflict:

1. Programs produced by CTV members
2. Programs produced by non-members
3. Imported Programs
4. Repeats of previously cablecast programs

g. Series Programs

A series is defined as a program that is cablecast at the same
time, on the same day, each week.
To request a series slot, a Producer must submit two complete episodes.
CTV will provide a list of available time slots to choose from.
Once that time slot is selected, the Producer must submit a new
episode every week to keep that time slot. Series slots will be
forfeited if the producer fails to provide new original programming
for more than two consecutive time slots.

After 20 consecutive non-repeating episodes have been submitted,
the Producer can submit a written request for a hiatus during which
time the Producer has the option of submitting repeats for up to
three consecutive weeks. In some cases, a waiver can be obtained
by submitting a written request for an extension showing the reason
and length of time for a hiatus. Waivers will be granted at the
sole discretion of management. Once a time slot has been released,
it is available to any Producer.

h. Live Programs

Time slots and studio time for live programs must be scheduled
at least 30 calendar days in advance of the live program.

Due to the technical demands of live programming, a Producer must
successfully produce two live-to-tape programs before being certified
to schedule a live program.

The live cablecast will be cancelled if any of the following provisions
are not met:

The Producer must be present and check in with staff one hour prior
to the start of the live program.

Crew and talent are required to arrive and check in with staff
thirty minutes prior to the start of the live program.

A live-event qualified staff member must be present for live programs.

Live programs with a studio audience require at least one usher
or audience wrangler, fire safety regulations must be met, and no
admission may be charged without prior arrangements with management.

Live programs require a certified crew member for each of the following
crew positions:

” Camera operator for each manned camera
” A Cable Page for each handheld camera
” Floor Director
” Technical Director (Switcher Operator)
” Graphics and Video Playback
” Audio Engineer

VI. Underwriting & Sponsorship

Producers are encouraged to seek underwriting, sponsorship, grants
or other assistance for their production. Because CTV offers its
equipment and facilities at no charge to the Producer, and the non-profit
nature of PEG channels, specific policies are in place regarding
crediting underwriters and sponsors of programs:

Credit for underwriting can be shown at the beginning and end of
the program, and/or breaks during the program.

Sponsor messages must include verbiage approximating a “PBS”
style: “This program is brought to you in part by…”
and may include the name, generic location, website and general
nature of the business. Graphics, text, video, music and voiceover
may all be included as part of this message

Pricing or sale information, calls to action, comparisons/contrasts,
Street addresses, hours of operation, telephone numbers and pricing
are not acceptable.

Producers must disclose all details of sponsorship arrangements
in writing and submit this information with their Request for Cablecast
form. If at any time any program at or using CTV resources earns
income exceeding one hundred dollars, CTV is entitled to 10% of
all gross monies received from the sponsor or underwriter.

CTV reserves the right to seek and/or approve sponsorship and collect
funds for any programming produced or cablecast at CTV facilities.

Producers are strongly encouraged to review their sponsor message
plans with management to avoid violating this policy.

VII. Prohibited Content

The following programming content is prohibited:

” Any material in violation of local, state or federal law

” Solicitation of funds or material for any and all purposes
including the promotion, advertising and sale of commercial products
and services. This includes but is not limited to:

” Having the intent to make a profit
” Any solicitation of funds by and/or for individuals
” Any lottery/raffle information
” Community-based licensed non-profits are exempt from this
rule.
VIII. Viewer Feedback And Complaints

CTV exists to serve its members and Producers, and does not control
the content of programs or the actions or opinions of producers.
We do, however, encourage and welcome feedback from viewers. All
comments should be addressed to:

Cheshire TV
PO Box 903
Keene, NH 03431

Feedback can also be made available to the producers of specific
shows through their contact information, or through CTV.

Any complaints regarding the content of any program will be referred
to the Producer. Any complaint that a program is in violation of
CTV policy will be reviewed. If the program is found to be in violation
of any policy, it will be immediately removed from cablecast, or
in the case of a violation of mature content policy, it will be
moved to safe harbor hours.

IX. Program Ownership and Distribution

a. Content Rights and Responsibilities

Producers maintain copyrights and ownership of the programs they
produce, and must release CTV from any and all liability resulting
from cablecast of the program.

The use of the CTV name, logo or anything intended to identify
the program as a production of CTV is prohibited.

b. Disposition of Programs, Duplication, Distribution

No duplicates will be made for distribution nor will the program
be lent out to other channels or persons without the express written
permission of the Producer.

It is the Producer’s responsibility to pick up their program after
30 days. After that time, CTV retains the right to dispose of or
recycle such media.

Producers must take all media with them during production and post-production.
CTV is not responsible for media left at the facility.

X. Rules Violations and Penalties

a. Minor Violations and Resulting Penalties

Penalties for minor violations will be based on a 12 month rolling
calendar:

First offense – Verbal warning
Second offense – Written warning
Third offense – 30 day suspension of use of equipment and facilities
Fourth offense – Permanent suspension

Minor violations include but are not limited to:

” Failure to cancel reservations, no show
” Late return of equipment without approval
” Mishandling of equipment
” Eating, drinking, or smoking in inappropriate areas
” Failure to return facilities to proper condition after use
” Loitering
” Neglect of policies and procedures
b. Major Violations and Resulting Penalties

Penalties for major violations will NOT be based on a rolling calendar:

First offense: 90-day suspension of all equipment and facilities
privileges.
Second offense: Permanent forfeiture of privileges.

Major violations include, but are not limited to:

” Unauthorized or commercial / profit-making use of equipment
or facilities
” Harassment of any individual
” Handling off-limits equipment or being in-off limits areas
” Falsifying forms
” Taking equipment without authorization/theft
” Abuse of equipment, including reconfiguration or attempted
repair
” False statements regarding any CTV operation and/or its staff

” Committing any unlawful act while on the premises or while
using CTV equipment
” Vandalism
” Possession or use of any illegal substance
” Possession or use of any weapon.

Additionally, any costs incurred will be paid by the member.

No penalties will be interpreted to deny the user of access to
channel time, only the privilege of use of CTV equipment and facilities.

c. Grievance Procedures

Members are strongly encouraged to resolve differences at the staff
level. Any grievance regarding policies shall first be discussed
with the CTV management. If this does not result in a satisfactory
resolution, or if the grievance is with the Director, a formal grievance
may be filed with the Board using the following procedure:

Anyone aggrieved by the management, or a decision of the Director
or any interpretation of the policies may file a written appeal
to the CTV board. The appeal should specifically describe the grievance
and cite applicable policies. Supporting documents and statements
may be included. The CTV board will, within thirty days of receipt
of written grievance, hold a hearing on the complaint. The CTV Director
will be provided a copy of the written complaint. No formal rules
of evidence or procedure will be required for such a hearing, but
the CTV Board will hear all evidence it deems relevant to the matter,
and will permit all involved parties to address the issues raised.

Within thirty days of the close of a hearing, the CTV Board will
issue a final written decision.

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